Privacy Policy

Privacy Policy for www.custompickleballpaddle.com by Creator Nation LLC

Effective Date: 03/04/2026

Welcome to the Custom Pickleball Paddle website, operated by Custom Pickleball Paddle ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines our practices concerning the collection, use, and sharing of your personal information when you visit our website, www.custompickleballpaddle.com (the “Site”), or communicate with us through other channels.

1. Information We Collect

We may collect various types of information from you in the following ways:

1.1 Personal Information You Provide to Us:

  • Contact Information: Your name, email address, phone number, billing and shipping addresses, and other identifying information.
  • Payment Information: Payment details, such as credit card number, expiration date, and billing address, which are collected through our payment processor.
  • Account Information: When you create an account with us, we collect your login credentials, such as your username and password.
  • Communication Information: When you contact us by email at team@custompickleballpaddle.com or through other means, we may collect details about your correspondence.

1.2 Information Collected Automatically:

  • Usage Information: Information about your interaction with our Site, such as pages viewed, links clicked, and other activity.
  • Device Information: Information about your device, including IP address, browser type, and operating system.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your preferences and usage of our Site. You can adjust your browser settings to manage these technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Our Services: Processing your orders, handling returns and exchanges, managing your account, and delivering the products you purchase.
  • To Communicate with You: Responding to your inquiries, sending you updates on your orders, and providing customer service.
  • To Improve Our Site: Analyzing usage and trends to improve our Site and enhance your experience.
  • Marketing Purposes: Sending you promotional offers, newsletters, or information about products and services that may interest you. You can opt out of receiving these communications at any time.
  • To Comply with Legal Obligations: Meeting legal and regulatory requirements, such as financial record-keeping and reporting.

3. Collection and Use of Email Addresses

When you provide your email address to us, we may use it for the following purposes:

  • Order and Account Updates: To send you order confirmations, shipping updates, and other account-related information.
  • Customer Service: To respond to your inquiries, requests, or feedback.
  • Marketing Communications: To send you newsletters, promotional offers, and updates about our products and services. You can opt out of receiving marketing emails by following the "unsubscribe" link in any email or by contacting us directly at team@custompickleballpaddle.com
  • Security Alerts: To notify you of any security issues, data breaches, or important account-related information.

We will not share your email address with third parties for their marketing purposes without your explicit consent.

4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties except in the following circumstances:

  • Service Providers: We may share your information with trusted service providers who assist us in operating our Site, processing payments, shipping orders, and providing customer support.
  • Legal Compliance: We may disclose your information if required by law or if we believe such action is necessary to comply with a legal obligation, protect our rights or property, prevent fraud, or enforce our Terms of Service.
  • Business Transfers: If we are acquired by or merge with another company, your information may be transferred to the new owner.

5. Security of Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

  • Access and Update: You have the right to access, update, or delete your personal information. You can do this by logging into your account or contacting us at team@custompickleballpaddle.com
  • Opt-Out: You may opt out of receiving promotional communications from us by following the instructions in those communications or by contacting us.
  • Cookies: We use cookies on our website to provide you with the best possible user experience. By continuing to use our website, you agree to their use. You can set your browser to refuse cookies or alert you when cookies are being sent. Please note that some parts of our Site may not function properly if cookies are disabled.
6.1  Behavioral Advertising

As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info.

6.2 For European Residents:

If you are a European resident, you have the right to:

  • Access: You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
  • Processing Information: If you are a European resident, we note that we are processing your information to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including Canada and the United States.

7. Privacy Laws in Colorado

As a business operating in Colorado, we comply with the Colorado Privacy Act (CPA), which provides residents of Colorado certain rights regarding their personal data. If you are a Colorado resident, you have the following rights:

  • Right to Access: You have the right to request access to the personal information we collect about you.
  • Right to Correct: You can request that we correct any inaccuracies in your personal information.
  • Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
  • Right to Opt-Out: You may opt out of the sale of your personal information, targeted advertising, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.
  • Right to Data Portability: You can request a copy of your personal information in a portable and, to the extent technically feasible, readily usable format.

To exercise any of these rights, please contact us at team@custompickleballpaddle.com. We will respond to your request within 45 days, as required by law.

8. Your California Privacy Rights (CCPA)

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including:

  • Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you in the past 12 months, as well as the categories of sources from which that information was collected, the business or commercial purpose for collecting or selling the information, and the categories of third parties with whom we share personal information.
  • Right to Delete: You have the right to request that we delete any personal information we have collected from you, subject to certain exceptions.
  • Right to Opt-Out: You have the right to opt out of the sale of your personal information to third parties. We do not sell your personal information to third parties for monetary compensation. However, we may share personal information for other valuable consideration that could be considered a “sale” under CCPA. To opt out, please contact us at [email protected].
  • Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights under the CCPA.

To exercise any of these rights, please contact us at [email protected] or through the "Do Not Sell My Personal Information" link on our Site. We will respond to your request within 45 days, as required by law.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after any changes signifies your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Custom Pickleball Paddle
2210 Bushnell Circle, #301
Highlands Ranch, CO 80129
Email: [email protected]